Frequently Asked Questions

Deposit confirmation times vary by cryptocurrency. Bitcoin typically takes 10-30 minutes, while Ethereum and other coins may take 2-5 minutes. You can monitor your deposit status in real-time on your dashboard.

Minimum deposits vary by cryptocurrency. For Bitcoin it's 0.0001 BTC, Ethereum it's 0.001 ETH, and for stablecoins it's 1 USDT/USDC. Check the pricing page for complete minimum amounts.

To withdraw, log into your dashboard, click on "Withdraw", select your cryptocurrency, enter the amount and your withdrawal address, and confirm. Withdrawals are typically processed within 1-2 hours.

Yes, we charge a 0.5% withdrawal fee on all cryptocurrencies. There are no deposits fees. This helps us cover network costs while keeping our fees competitive.

Yes, we use bank-level encryption and security protocols. Your funds are stored in secure, insured wallets. We recommend enabling two-factor authentication on your account for additional security.

We currently support Bitcoin (BTC), Ethereum (ETH), Tether (USDT), USD Coin (USDC), Binance Coin (BNB), and Ripple (XRP). We're continuously working to add more cryptocurrencies.

Unfortunately, blockchain transactions are irreversible. Always verify the address before confirming a withdrawal. Contact our support team immediately if this happens and we'll try to help.

You can reach our support team 24/7 at support@trustcryptopay.example or visit our contact page. We aim to respond to all inquiries within 24 hours.